Consumer Complaint Against Online Seller for Delivery of Wrong Product and Request for Refund

FORMAL CONSUMER COMPLAINT AGAINST TANDYMART.IN Date: 22 October 2026 To: The National Consumer Helpline / Department of Consumer Affairs, Government of India Subject: Complaint Against TandyMart.in for Delivery of Wrong Product, Suspected Unfair Trade Practices and Request for Refund Respected Sir/Madam, My name is Sathya. I wish to register a formal consumer complaint against the online shopping website https://tandymart.in/ regarding the delivery of a wrong product and the payment demand associated with my order. I purchased a clothing product advertised as a “Signature Lounge Co-Ord Set – Buy 1 Get 1 Free,” in size 3XL, Vintage Blue + Pink, for ₹399. However, I received the wrong item instead of the product I ordered. The order page shows that ₹49 has already been paid and a remaining balance of ₹350 is due. Since the delivered item is incorrect, I request that the remaining payment demand be suspended until this dispute is resolved. Order and consumer details: - Consumer name: Sathya - Phone number: [protected] - Email address: [protected]@gmail.com - Website: https://tandymart.in/?country=IN - Product ordered: Signature Lounge Co-Ord Set – Buy 1 Get 1 Free - Size and colour: 3XL, Vintage Blue + Pink - Total order value: ₹399 - Amount paid: ₹49 - Remaining balance displayed: ₹350 - Delivery company: Delhivery - Tracking number: [protected] - Date of complaint: 22 October 2026 The delivery of an item different from the one ordered has caused me inconvenience and concern regarding the reliability of this online seller. I request that the seller's business details, order fulfilment practices and complaint-handling procedures be examined by the appropriate authorities. I respectfully request the following action: 1. Register my complaint and investigate the seller's conduct. 2. Help me obtain a full refund of the amount paid if the correct product cannot be delivered. 3. Ensure that the outstanding demand of ₹350 is cancelled while the dispute is being resolved. 4. Arrange a return or replacement at no additional cost to me. 5. Examine whether any misleading representations or unfair trade practices have occurred and take appropriate action if violations are established. 6. Provide me with a complaint reference number and information about the next steps. I can provide the order screenshot, photographs of the item received, the shipping label and available payment records as supporting evidence. I request your assistance in resolving this grievance and protecting consumers from similar problems in online shopping. Thank you. Yours faithfully, Sathya Phone: [protected] Email: [protected]@gmail.com