OneAssist fraud with his services

Complete Complaint Against OneAssist – From Claim Registration to Present I am writing to formally document my complete experience with OneAssist regarding my Samsung device and the extremely unsatisfactory service and handling of my claim. I purchased the OneAssist protection plan for my Samsung device with the expectation that, in the event of any issue, my device would be handled professionally and returned to me in proper working and physical condition. I raised my repair claim with OneAssist in June 2026. From the very beginning, I faced unnecessary delays in the claim process. The pickup of my device itself was delayed, and subsequently the repair process also took an excessive amount of time. My device remained with OneAssist/service channels for a prolonged period, during which I was unable to use my expensive flagship device. Despite repeatedly following up, I did not receive the kind of timely and satisfactory service that I was entitled to expect under the protection plan. After the repair process, the device was returned/processed through the Samsung authorised service channel. However, instead of receiving the device in proper condition, I noticed serious concerns regarding the quality of the repair. The most serious issue relates to the camera. There was dust/contamination inside the camera, and subsequently a fingerprint/mark was found inside the camera. I was extremely concerned because this was not the condition in which I had submitted my device. Because OneAssist and the service process had not provided me with a satisfactory resolution, I personally travelled approximately 80 km to the Samsung Authorised Service Centre in Vadodara to get the device inspected. At the Samsung Service Centre, I was informed that the dust could not simply be removed with cotton and that attempting to forcefully clean the internal area could potentially cause scratches or further damage. I was also informed regarding the fingerprint/mark inside the camera and the possibility that the camera would require replacement to properly resolve the issue. I then communicated these concerns to OneAssist. However, instead of taking proper responsibility and providing a satisfactory solution, the response from Mr. Abdul Rehman Sheikh, who was handling/escalating the matter from OneAssist, was completely unacceptable to me. The response effectively treated the fingerprint/mark as something incidental to the dust-removal process and attempted to separate OneAssist’s responsibility from the condition in which the device was returned. My question is very simple: If the device was submitted for professional repair/service, why was it returned with a new internal fingerprint/mark and unresolved camera contamination? I did not submit my device to OneAssist to receive additional internal issues after the repair process. I have repeatedly contacted OneAssist and Samsung and requested that a responsible senior person review the complete matter. However,