Deficiency in Sleeper Bus Service, Repeated Breakdowns, Luggage Damage & Refund Dispute

I booked a sleeper bus for 10:15 PM, but the bus arrived late and was changed without prior information. At around 4:00 AM, the bus broke down, and I was shifted to another bus. After two hours, the second bus also broke down. My luggage became completely wet and dirty, damaging my clothes and belongings. I was then asked to travel in a seater bus despite paying for a sleeper service. Due to these repeated failures, I reached my destination late and suffered inconvenience, time loss, and financial loss. I request a full refund and appropriate compensation.