Ola S1 X Plus Under Warranty – Scooter Held at Service Centre for 8 Months Without Resolution

I purchased an Ola S1 X Plus electric scooter on 12 July 2024. The vehicle is still covered under the applicable warranty. Since the purchase, the scooter has stopped functioning on four separate occasions, causing repeated inconvenience and disruption. On each occasion, we approached/submitted the vehicle to the authorised Ola service centre for inspection and repair. The most serious issue is that the scooter has now been lying with the Ola service centre for approximately 8 months. Despite repeated visits, calls and follow-ups, Ola has failed to provide a proper and permanent resolution. No definite date has been provided for returning the vehicle. Whenever we contact the service centre to enquire about the status of the vehicle, we are informed about new problems/issues with the scooter, resulting in further delays. Despite the vehicle being under warranty, the company has failed to complete the necessary repairs within a reasonable period. Keeping a customer’s vehicle at an authorised service centre for such an extended period without providing a definite resolution has caused me substantial inconvenience, loss of use of the vehicle, and financial and mental harassment. I have repeatedly cooperated with the service centre and given Ola sufficient opportunity to rectify the vehicle. However, even after approximately 8 months, the matter remains unresolved. This amounts to deficiency in service and failure to provide an effective warranty service. I therefore request the Hon’ble Consumer Commission to direct Ola Electric to provide an appropriate resolution, including repair/replacement/refund as deemed appropriate, along with compensation for the prolonged loss of use, inconvenience, harassment and expenses incurred due to the company’s failure to resolve the matter within a reasonable time. I request the Hon’ble Commission to take appropriate action and provide suitable relief in the interest of justice.