Nykaa rejecting the pickup and not refunding my amount

I had done a purchase from Nykaa which was received unsealed. So I requested replacement which was after a week automatically turned into return request and cancelled. When contacted the customer support they told me that there is no one available for pickup so I will have to deliver the products to there warehouse and they share this address S.No.138 (old S No.94), S.No.111 Hissa, No.3/1 and 3/2, S.No. 121 (old S.No.95) Hissa No.1 and 2 of village sonale, Bhiwandi, Thane 421302, Maharashtra, India. Now when the delivery person reached there he got to know this is the address of multiple warehouses and the one that he went to rejected the products stating these products didn't belong to their warehouse since they can identify the order id. But no such case was instructed to me by customer support now their warehouses are not even close to each other so I had to ask the delivery person to get my products back. I contacted their customer service so many times but I have not received any support and they are just saying one thing that they also don't know the exact order details. Now I am out pocket for rs. 1044 which are for products and additional rs.314 for delivery. I don't know now what to do beacuse this not a small amount. There is zero customer support from Nykaa.