Complaint Against Motorola for Faulty Software Updates, Mobile OS Damage, Deficiency in Service, and Refusal to Accept Responsibility.

am raising this complaint against Motorola regarding serious software-related issues that occurred on my mobile phone immediately after installing an official Motorola software update. I updated my mobile phone with the software update provided by Motorola on the night before the incident. However, the very next day, my mobile phone started displaying multiple errors and abnormal system indications. The device's operating system was affected, and the phone was no longer functioning properly. The issue occurred immediately after the software update, and I strongly believe that the update is responsible for the damage. On 3 November 2026, I personally visited the Motorola authorised service centre to report the issue and requested a proper diagnosis and resolution. I explained that the problem started immediately after installing the software update. However, instead of providing satisfactory assistance or taking responsibility, the service centre representatives denied responsibility for the issue. Furthermore, their behaviour towards customers was rude and unprofessional, causing additional frustration and inconvenience. I have video recordings and photographs showing the errors and abnormal indications displayed on my mobile phone as supporting evidence. I request the concerned authorities to investigate this matter, hold Motorola accountable for the damage caused by its software update, provide an appropriate resolution, and take necessary action regarding the poor customer service and unprofessional behaviour of its authorised service centre representatives.