Consumer Complaint Against Mettur Transports for Non-Delivery of Crackers Consignment Worth ₹7,000

Subject: Consumer Complaint Against Mettur Transports for Non-Delivery of Crackers Consignment Worth ₹7,000 Respected Sir/Madam, I am filing this complaint regarding the non-delivery of my crackers consignment booked from Sivakasi, Tamil Nadu, to Whitefield, Bengaluru, Karnataka, through Mettur Transports. I placed an order for crackers worth approximately ₹7,000 with a supplier in Sivakasi. The consignment was booked through Mettur Transports under the following details: - Transport Company: Mettur Transports - Consignment / G.C. Number: 7852395 - Booking Date: 05 October 2026 - Origin: G.T. Traders, Virudhunagar, Tamil Nadu - Destination: Bengaluru (Whitefield), Karnataka - Consignment Description: Crackers - Delivery Charges: ₹809 (as mentioned on the consignment receipt) Despite the booking, I have still not received my consignment. When I contacted Mettur Transports at Whitefield regarding the delivery, I was informed that the consignment had not been delivered to their location and was advised to check with other locations. However, I have not been provided with a clear explanation regarding the current location of my goods, the reason for the delay, or a confirmed delivery date. This situation has caused me considerable inconvenience and concern, as the consignment contains goods worth approximately ₹7,000. The failure to deliver the consignment within a reasonable time, coupled with the lack of clear communication and accountability, raises serious concerns regarding the handling of my shipment. I request the Consumer Disputes Redressal Commission to consider my complaint and direct the concerned transport company to: 1. Trace the consignment immediately and provide its current location and status. 2. Deliver the consignment without further delay, if it is available and safe to deliver. 3. If the consignment is lost, misplaced, or cannot be delivered, provide appropriate compensation for the value of the goods and any other eligible losses, subject to applicable law. 4. Refund any applicable transport charges and compensate me for the inconvenience and loss suffered, as determined by the Commission. 5. Take appropriate action to ensure accountability and prevent similar incidents from affecting other consumers. I am enclosing a copy of the transport consignment receipt as supporting evidence. I request that this matter be investigated and that appropriate relief be granted. Complainant: Shridhar Destination: Whitefield, Bengaluru, Karnataka Consignment Number: 7852395 Thank you. Yours faithfully, Shridhar