Subject: Complaint Regarding Poor Quality and Premature Damage of Liberty Formal Shoes .

Subject: Complaint Regarding Poor Quality and Premature Damage of Liberty Formal Shoes Respected Sir/Madam, I wish to register a complaint against Liberty Shoes regarding the poor quality and premature damage of a pair of formal shoes. The shoes had a listed price of ₹3,499, on which I received a 10% discount. However, within just 78 days of purchase, the heels of both shoes broke and the pasting also came off, despite normal use. I purchased these shoes expecting good quality and durability from a reputed brand like Liberty. Such significant damage within such a short period is disappointing and raises serious concerns about the quality and durability of the product. When I contacted the company regarding this issue, I was informed that the warranty period was only 70 days. I find this response unsatisfactory, as a product should reasonably withstand normal use without such significant damage within a short period. I request the National Consumer Helpline to take up this grievance with Liberty Shoes and help me obtain the following relief: 1. A full refund of the actual amount paid or replacement with a new pair of good-quality shoes. 2. Appropriate compensation, if admissible, for the inconvenience caused. 3. A fair resolution of my complaint in accordance with applicable consumer protection laws. I am ready to provide the purchase bill, photographs of the damaged shoes, and any other supporting documents required. I request your intervention and a fair resolution of this matter. Complainant Details: Name: Sachin Kumar Brand: Liberty Shoes Product: Formal Shoes Listed Price: ₹3,499 Discount: 10% Actual Purchase Amount: ₹3,149.10 (subject to the amount shown on the bill) Issue: Both heels broken and pasting detached within 78 days of purchase. Thank you. Yours faithfully, Sachin Kumar