Without my consent cancel order

BEFORE THE HON’BLE DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION Subject: Complaint against Kwabey regarding unilateral order cancellation, wallet-related issue, limited product availability and non-delivery of prepaid order Complainant: Name: aayesha kumari Mobile No.: [protected] Email: [protected]@gmail.com Address: shikohabad Opposite Party: Kwabey [ M/s Ciarr Industries Private ludhiana RESPECTFULLY SUBMITTED: I am filing this complaint against Kwabey regarding serious issues faced by me while placing and receiving my prepaid online order. Initially, I placed an order with Kwabey and made the payment online. However, the order was cancelled by Kwabey on its own. After this, the customer-care calling number provided by them was not reachable. Therefore, I contacted Kwabey through Instagram to get my issue resolved. Through Instagram, my query was eventually addressed, and I was asked/allowed to place another order. However, during the ordering process, the product selection available to me was very limited. The person handling the matter had also added/credited money to my Kwabey wallet, but the products/choices available through my account were significantly fewer than the variety that appeared to be available otherwise. I subsequently placed another order from the limited options available to me. After placing this order, the delivery date shown on the platform was 8 September to 13 September. However, today is 17 September, and my order has still not been dispatched/delivered. I have also not received any proper communication from Kwabey explaining why the order has been delayed or when it will actually be delivered. I find this entire experience highly inconvenient and unacceptable. I made the payment and relied upon the delivery commitment displayed by Kwabey. Despite this, the order was first cancelled unilaterally, and after I contacted them and placed another order, the second order was not delivered within the promised period. There has also been no proper communication regarding the delay. Further, the issue relating to the Kwabey wallet and the significant difference in product choices available to me after the wallet amount was credited has caused additional inconvenience and prevented me from freely choosing from the variety that appeared to be available. I have made genuine attempts to resolve the matter directly with Kwabey, including contacting them through their available customer-support channel and Instagram. However, the matter has still not been satisfactorily resolved. GROUNDS OF COMPLAINT The conduct of the opposite party has caused me considerable inconvenience, loss of time and frustration. In particular: 1. My original prepaid order was cancelled by Kwabey without my request. 2. The customer-care calling number was not reachable when I attempted to seek assistance. 3. I had to contact Kwabey through Instagram to get my query addressed. 4. After the wallet amount was credited, I found that the choice