Formal Refund Complaint – Non-Delivery of Order and Unresponsive Customer Support

Subject: URGENT REFUND REQUEST – Order ID US111632 Dear Customer Support Team, I placed an order for a Coach handbag on 31st October and completed the payment through my debit/credit card. The payment was successfully deducted from my account. After waiting for several days, I received a message on 5th November informing me that the handbag I ordered was out of stock. I was then offered some alternative handbags to choose from. However, I am not interested in any of the alternatives provided. I have tried contacting your team multiple times through WhatsApp, phone calls, Instagram and email, but unfortunately, I have received no response. This is extremely disappointing and unprofessional. I have already paid for my order, and it is not my responsibility to deal with stock availability issues. I no longer wish to purchase anything from your company. I want a full refund of the amount paid to my original payment method. Please process my refund immediately and share written confirmation along with the refund reference number. If I do not receive a satisfactory response, I will be compelled to escalate this matter to the National Consumer Helpline and take further consumer protection action. I expect an immediate resolution. Regards, Customer Order ID: US6323116