No delivery date confirmation after multiple delays

I had ordered a product from Flipkart, which was scheduled to be delivered on 11th November. The delivery was delayed from their end, and as of 13th November, the product has still not been delivered, even though I was informed that it has already reached the nearby warehouse. I contacted Flipkart customer care to resolve this issue. They refused to confirm a specific delivery date and only said they would try to deliver within 24-48 hours. When I asked for a refund instead, they refused to provide that as well. Despite multiple attempts to seek a resolution, customer support has not given a clear answer or solved the issue, and they only keep asking me to wait, with no indication of how long that should be. I request that Flipkart either confirm a firm delivery date for my order or process a full refund for the amount paid, along with compensation, since there has been an unexplained delay with no clear resolution offered so far.