Refund

In 1st May 2026, I booked an appointment for a new Jio Fiber/Wi-Fi connection at my residence. Upfront payment was mandatory prior to completing the verification, so I paid the full amount of ₹2,221.46 to the visiting Jio technician, who then proceeded with my KYC verification. However, due to administrative errors made solely by the technician while uploading my details, my KYC was subsequently rejected with the status marked as "Information Mismatch." Because of this technician-side error, the installation could not be completed and the service was never delivered. ​Despite the connection being cancelled due to Jio's own staff error, the collected amount of ₹2,221.46 has been wrongfully retained by Reliance Jio Infocomm Ltd. Over the past five months, I have repeatedly contacted Jio Customer Support seeking a full refund of my money. Instead of resolving the issue, customer care representatives have continuously passed the buck, directing me to personally track down and contact the individual technician, which is completely unreasonable and impossible for a consumer to do. I had also raised a NCH complaint with DOTEL/E/2026/0035802 but that did not resolve. ​I have been subjected to severe harassment, mental agony, and unnecessary delay while chasing my own money for a service that was never provided. I request the immediate intervention of this authority to direct Reliance Jio Infocomm Ltd. to issue a complete refund of my ₹2,221.46 to the original payment source, along with appropriate financial compensation for the prolonged harassment and deficiency of service.