Deficiency in Service and Misleading Advertisement regarding 4 Year Extended Warranty Plan

Respected Sir/Madam, I, the complainant, most respectfully submit as under: Facts of the Case : a) I purchased a Sony Smart TV worth Rs. 64,000/-. The TV comes with a 3-year manufacturing warranty from Sony. b) To secure my TV for a longer period, I purchased an Extended Warranty of GO warranty through Amazon. The product listing was titled: “4 Year Extended Warranty Plan for Smart LED/QLED/OLED TV/Android TV (₹40001–₹100000) | Display Panel & Internal Parts Repair Coverage | All Brands India | Paperless Digital Delivery” for Rs. 8,638/-. Order ID: [protected], Order placed 16 August 2026. c) The advertisement clearly said "4 Year Extended Warranty". As a normal consumer, I understood it as an extended warranty, i.e., 3 Years Sony Warranty + 4 Years GoWarranty = Total 7 Years of protection. This is the standard meaning of "Extended Warranty". d) After payment, I received a call from a representative of GoWarranty. He informed me that they will provide warranty for 4 years only after 1 year of TV purchase, i.e., total coverage will be 1st year only, and then next 4 years. This means my 3-year Sony warranty becomes useless, and my total warranty is only 5 years (1+4) instead of 7 years (3+4) as advertised. e) This is a clear case of misleading advertisement and unfair trade practice. The ad does not mention that their 4-year plan includes/overlaps the manufacturer warranty. It said "Extended", which legally means after the manufacturer warranty ends. f) Standard warranty should mean the warranty given by the manufacturer company, which varies from company to company. In my case Sony gives 3 years, some companies give 1 year, some give 2 years. GoWarranty cannot fix it as 1 year by themselves. I paid Rs. 8,634/- by trusting the ad, but now I feel cheated.I request you to please help me get justice and order GoWarranty to give me a full refund of Rs. 8,634/- and compensation for harassment.Thanking you. Yours faithfully, Praveena G Nair [protected] Amazon Order ID: [protected] Order placed : 16 August 2026