Complaint regarding defective jewellery, repeated plating failure

That I purchased a jewellery product from the Opposite Party, GIVA, on 22nd February 2026 through Myntra bearing Order No. G[protected] for a total consideration of ₹1921. That the product was purchased with the expectation that it would be of proper quality and suitable for normal use. That after receiving/using the product, I noticed that the plating started fading/coming off, despite normal and reasonable use of the product. That I contacted the Opposite Party's customer support and requested an exchange/replacement of the defective product. I have raised this issue 4-5 times ans every time i asked for refund but they denied and they replaced product That the product was last replaced on July 2026. However, the same plating problem occurred again. That I contacted the Opposite Party again and requested resolution of the issue. On multiple occasions, I requested an exchange/refund because the plating defect continued to recur. That despite the repeated exchanges/complaints, the same defect has continued to occur. Therefore, merely replating or repeatedly replacing the product is no longer a satisfactory solution for me. That I have now requested a refund of the amount paid or exchange with another product that doesn’t occur this issue . However, the Opposite Party has refused to provide the requested refund/replacement/exchang. That the repeated occurrence of the same defect, despite my previous complaints and exchanges, has caused me inconvenience, loss of time and mental harassment. That I have retained the relevant documents, including the purchase invoice/order details, photographs/videos showing the plating defect, customer-support communications, exchange records, and communications showing refusal to provide the requested remedy.