Refund

Subject: Complaint Regarding Incorrect Ticket Cancellation Information and Poor Customer Support Dear Fresh Bus Support Team, I am writing to raise a serious complaint regarding the incorrect information provided about my bus ticket cancellation and the lack of proper customer support. Initially, I booked a ticket with Fresh Bus and received a message stating that my ticket had been cancelled. Based on this message, I booked another bus to ensure that I could complete my journey without any inconvenience. However, after I had completed my journey on the alternative bus, I was informed through a phone call that the original Fresh Bus service was actually running. This caused unnecessary confusion, inconvenience, and additional expenses. I raised this issue with the Fresh Bus support team, but I did not receive a proper response. I contacted your team again today, but my concern remains unresolved, and I have not received any satisfactory explanation. This experience reflects poor communication and a lack of accountability towards customers. Customers should not have to suffer because of incorrect cancellation notifications or an unresponsive support team.