Complaint against Flow matteres
MADHAV
Thane · filed 1mo ago
Type
Non-delivery / Non-receipt
Place
Mumbai
Published
29 September 2026
Complaint Details
I purchased a mattress from Flow Mattresses on 21 September 2026 (Order ID: FLOG256097; AWB: FLOP[protected]), with delivery committed for 28 September 2026. On 27 September, the delivery partner reached my doorstep but returned without delivering the product, stating that the wrong product had been brought. On 28 September, the delivery partner again arrived and informed us that the mattress was damaged and therefore could not be delivered. The product was taken back without allowing us to properly inspect it. Despite repeated follow-ups, there has been no proper resolution. I seek immediate delivery of a new, undamaged mattress or a full refund with appropriate compensation for the delay and deficiency in service.
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