Order Cancelled After 22 Days of Delay – EMI and Financial Loss and Mental Harrasment Due to Flipkart/Seller's Failure

Complainant: Ekhlakur Rahman Opposite Parties: Flipkart Internet Private Limited and the concerned seller Order ID: OD[protected] Product: Haier 7 KG Washing Machine Order Date: 9 October 2026 Promised Delivery Date: 20 October 2026 Cancellation Date: 31 October 2026 Original Order Value: ₹20,290 1. Facts of the Complaint I ordered a Haier 7 KG washing machine through Flipkart on 9 October 2026 for ₹20,290, with a promised delivery date of 20 October 2026. However, despite repeated notifications citing delays from the seller's side, the product was never delivered. After waiting for approximately 22 days, I discovered on 31 October 2026 that my order had been cancelled without satisfactory explanation or resolution. 2. Financial Loss and Inconvenience EMI Burden: The order amount of ₹20,290 was converted into a 12-month EMI through my ICICI Bank credit card, and the billing statement was generated despite non-delivery. I am facing approximately ₹2,200 in additional interest and convenience charges. Price Difference: The same product is now listed at ₹29,820, over ₹9,000 higher than my original purchase price. The original ICICI Bank card offer is also no longer available, preventing me from purchasing the product at the original price. Mental Harassment: The 22-day delay, repeated delivery assurances and subsequent cancellation have caused considerable inconvenience, wasted time and mental distress. 3. Grounds for Complaint The actions of the opposite parties constitute alleged deficiency in service under the Consumer Protection Act, 2019. The unilateral cancellation, failure to fulfil the confirmed order and resulting financial hardship also warrant examination for possible unfair trade practices. 4. Reliefs Sought I respectfully request the Hon'ble Consumer Commission to: Direct Flipkart and the seller to deliver the same product at the original purchase price of ₹20,290, honouring the applicable ICICI Bank offer. Ensure complete reversal of the EMI transaction and reimbursement of associated interest, processing, convenience and other applicable charges arising from the non-delivery. Award compensation for actual financial losses, mental harassment, inconvenience and the 22-day delay. Award reasonable litigation expenses. Pass any other appropriate order in the interest of consumer justice. I have supporting evidence, including the original order confirmation, payment and EMI statements, delivery delay notifications, cancellation communication and screenshots showing the revised product price.