Complaint Against Flipkart for Non-Delivery of Product, Repeated False Delivery Assurances and Deficiency in Service

I wish to file this complaint against Flipkart regarding the non-delivery of a TPZ tripod that I ordered through its online shopping platform. The product was scheduled to be delivered on 19 October 2026. However, as of 25 October 2026, the product has not been delivered, despite the expiry of the promised delivery date. Since the scheduled delivery date, my wife and I have repeatedly contacted Flipkart's customer support helpline to seek clarification and a satisfactory resolution. Unfortunately, the customer support executives have repeatedly assured us that the product would be delivered the following day. These assurances have been made on a recurring basis, but no delivery has taken place and no satisfactory resolution has been provided. The repeated postponement of delivery and failure to provide a definite resolution have caused us considerable frustration, inconvenience, and unnecessary expenditure of time and effort in contacting customer support. I believe that these circumstances warrant examination as a possible deficiency in service and, depending on the facts and applicable law, an unfair trade practice under the Consumer Protection Act, 2019. Despite our repeated attempts to resolve the matter directly with Flipkart, the issue remains unresolved. I am therefore approaching the appropriate consumer authority to seek redressal of my grievance. Relief sought I am prepared to submit the order confirmation, payment receipt, promised delivery date, order tracking details, customer support communications, and complaint reference numbers as supporting evidence.