Non-Delivery of Washing Machine at Doorstep Despite Doorstep Delivery Commitment by Flipkart

I purchased a washing machine worth approximately ₹30,000 from Flipkart using Flipkart Pay Later EMI, after applying a ₹1,000 discount coupon. The scheduled delivery date was 3 November 2026. However, Flipkart's delivery agent refused to deliver the product to my doorstep, claiming that delivery is not available in my area, despite Flipkart showing doorstep delivery availability on its app. My residence is only 10–12 km from the Flipkart delivery office, and both locations fall under the same PIN code. Despite repeated requests, the delivery agent refused to deliver the product and asked me to collect it from the Flipkart office myself. This is a failure to provide the promised delivery service and amounts to deficiency in service. I also faced inconvenience and mental harassment. Flipkart is not properly addressing my complaint. I request the Consumer Commission to take appropriate action against Flipkart and direct the company to provide doorstep delivery, investigate this matter, and compensate me for the inconvenience and harassment caused.