Non-Delivery of Ordered Product and Failure to Resolve Grievance Despite Repeated Complaints

I placed a grocery order on Flipkart on 8 August 2026 containing 13 items. Out of the 13 items, 12 items were delivered, but one item, namely Chakki Fresh Atta (10 kg), valued at ₹377, has still not been delivered. The undelivered item remains pending/unshipped despite the order having been placed more than one month ago. I first contacted Flipkart Customer Support regarding this issue on 1 September 2026 and have contacted them several times thereafter. On every occasion, the customer support representatives assured me that the issue would be resolved within 48 hours. However, despite repeated assurances and follow-ups, no resolution has been provided as of 9 September 2026. I have neither received the product nor received a refund for the undelivered item. The repeated assurances without any actual resolution have caused unnecessary inconvenience, loss of time and mental harassment. I therefore request the appropriate authority to take necessary action against Flipkart for failure to deliver the paid product and failure to resolve my grievance within a reasonable period. I request a refund of ₹367 for the undelivered product along with appropriate compensation for the inconvenience and harassment caused due to the prolonged delay and repeated unsuccessful follow-ups.