Item isn't delivered

Subject: Complaint Against Non-Delivery of Order and Failure to Process Refund – Order #FC138381 Dear Consumer Grievance Redressal Team, I would like to raise a formal consumer complaint against the company regarding the non-delivery of my order. Order ID: FC138381 I placed an order with the company, but the order was never delivered to me. I subsequently contacted the company's customer support team and requested a full refund of the amount paid. Despite sending a formal refund request and asking for an update, I have received no response or resolution from the company. This lack of communication and failure to resolve the issue has caused me inconvenience and dissatisfaction. I therefore request the Consumer Grievance Authority to kindly intervene and direct the company to: 1. Process a full refund for my undelivered order. 2. Refund the amount to my original payment method. 3. Provide a proper explanation for the non-delivery and lack of response. I am attaching the relevant order details and copies of my communication with the company as supporting evidence. I request your assistance in resolving this matter at the earliest. Thank you. Regards, Consumer / Complainant