Inappropriate responce to customers

Certainly. Here is a more formal and firm version you can send to Excitel customer support: Dear Excitel Customer Support Team, I am writing to formally raise a complaint regarding my new Excitel broadband connection. I recently requested and paid for a new broadband connection. However, the installation has not yet been carried out at my premises. Despite this, the Excitel app is showing the installation status as “Installation Completed.” This is incorrect, as no installation has taken place. I have attempted to contact the installation person assigned to my connection several times, but I have not received any response. I also contacted your customer-care team regarding this issue. Unfortunately, the representative was unprofessional, interrupted me while I was explaining the problem, and disconnected the call before I could complete explaining my concern. I request Excitel to take immediate action and: 1. Correct the incorrect installation status in the app. 2. Arrange the actual installation of my broadband connection at the earliest. 3. Assign a different installation technician if the currently assigned person is unavailable. 4. Provide me with a complaint/ticket reference number. 5. Investigate the conduct of the customer-care representative who disconnected my call without allowing me to explain the issue. 6. Provide me with a clear update regarding when my installation will be completed. Customer details: Registered Mobile Number: umar dudekula Customer/Order ID: [protected] Installation Address: chinnma nilayam Hno 628 ground floor 2nd room tngos colony Date of Payment: 3/10/26 I request that this matter be treated as urgent and that I receive a written response with a clear resolution timeline. Thank you. Umar dudekula You can also send this through email and the Excitel app so you have a written record of the complaint.