Complaint Against ExamPur for Non-Delivery of Ordered Books, Lack of Transparency and No Refund Facility

I placed an order for books on 6 November 2026 through ExamPur. However, despite repeated requests, I have not received any proper update regarding my order. The customer support team is neither providing a confirmed delivery date nor responding satisfactorily to my queries. My examination is scheduled for 3 December 2026, and the delay is seriously affecting my preparation. Despite repeatedly contacting the company, I am only being given vague responses. Neither is the company confirming when the books will be delivered, nor is it providing a clear option for cancellation or a refund. This kind of service reflects serious negligence, lack of transparency and deficiency in consumer service. Customers pay for products with the expectation of timely delivery and proper support, not to be repeatedly ignored. I request the Consumer Commission to look into this matter and take appropriate action against ExamPur. I also demand an immediate refund of my full payment if the company is unable to deliver the books without further delay