Complaint Against Eureka Forbes – Repeated Service Delays, Missed Appointments and Failure to Provide AMC Benefits Despite Payment

I am filing this complaint against Eureka Forbes regarding extremely disappointing after-sales service despite being a Platinum AMC customer. I paid ₹6,133.80 for a Platinum Annual Maintenance Contract (AMC), expecting reliable maintenance and timely service for my water purifier. However, my experience has involved repeated service delays, missed appointments, multiple follow-ups and considerable inconvenience. Despite paying for the AMC, I have been unable to receive the level of service promised. Due to the delays in resolving the issue, I have also incurred additional expenses for drinking water. My concerns include: Failure to provide timely service despite an active and paid Platinum AMC. Repeated delays in scheduling and completing service appointments. Missed or unattended service appointments. Having to repeatedly contact customer support to seek updates and resolutions. Additional financial expenses and inconvenience caused by the company's failure to provide timely service. I believe that paying for an annual maintenance contract should ensure dependable after-sales support, not force customers to repeatedly chase the company for services they have already paid for. Relief Sought: Immediate resolution of the pending service complaint. Proper servicing and maintenance of my water purifier as covered under the Platinum AMC. Appropriate compensation for the inconvenience, repeated delays and additional drinking water expenses. An explanation for the failure to deliver the promised AMC services. Assurance that such service deficiencies will not recur. I request the appropriate consumer grievance authority to intervene and help resolve this matter. I am willing to provide payment receipts, AMC details, service request numbers, call records and other supporting evidence.