Failure to Provide Service Under Active AMC Despite Two Complaints – Unresolved for Over One Month

I have an active Annual Maintenance Contract (AMC) for my Aquaguard water purifier, valid from 02 September 2026 to 01 September 2027. However, despite raising two service requests, the company has failed to provide the required service or give any satisfactory response. AMC Number: CA-[protected] Service Request Details: First Complaint No.: CM-[protected], dated 02 September 2026. Second Complaint No.: CM-[protected], dated 28 September 2026. I have contacted the company's customer service representatives approximately 15–20 times to follow up on this issue. I have also spoken with senior executives on three separate occasions, but despite these repeated communications and assurances, my complaint remains unresolved and the service has not been provided. It is extremely disappointing that even after purchasing an AMC and making so many efforts to get the issue resolved, the company has failed to fulfil its service commitments. The repeated follow-ups have caused unnecessary inconvenience, wasted my valuable time, and resulted in a highly unsatisfactory customer experience.