Subject: Complaint Regarding DTDC Delivery Staff Veena – Misconduct and Refusal to Deliver Shipment .

Subject: Complaint Regarding DTDC Delivery Staff Veena – Misconduct and Refusal to Deliver Shipment With due respect, I am writing to raise a serious complaint regarding the behaviour and conduct of your delivery staff member Ms. Veena, who was assigned to deliver our shipment yesterday. The shipment had already reached the DTDC branch at Poovar/Pulluvila around two to three days earlier. Our location, Pulluvila, is only about 5–10 minutes away from the Poovar DTDC branch. When we contacted them regarding the delivery, we were told that delivery was not available at that time. We therefore told them that it was completely fine and that they could deliver the shipment whenever delivery was available. Yesterday[02/10/2026 ], Mrs. Veena came to deliver the shipment. However, instead of handling the situation professionally, she shouted at us and told us that she would not deliver our products again. The issue started because we had called her and were waiting outside to receive the shipment. Even though we were outside, she did not notice us and went towards the front. Instead of understanding the situation, she blamed us and shouted at us publicly on the road. She later called us again and continued shouting at us over the phone. We responded because we felt that we were being unfairly blamed for something that was not our fault. We believe that customers should not be treated or spoken to in this manner. At the end, Ms. Veena called us again and stated that DTDC would no longer deliver our products to us and again today (03/10/2026) i had a parcels and she refusedto deliver We would also like to know whether DTDC has any policy that requires customers to come to the DTDC office and collect their shipments instead of receiving them at their doorstep. We have paid for our shipment and are not expecting any free service. Therefore, we expect the shipment to be properly delivered to our address as part of the delivery service. We respect every profession and believe that every job should be done with responsibility and respect. At the same time, employees are expected to perform their duties properly and communicate with customers politely and professionally. Shouting at customers on the road and over the phone is not an appropriate way to handle a delivery-related issue. I strongly believe that appropriate action should be taken regarding this incident. I kindly request DTDC to investigate this matter seriously and take necessary action against Ms. Veena for her inappropriate behaviour towards us as customers. We also request that another delivery staff member be assigned to our area, as dealing with Ms. Veena has caused us considerable difficulty and inconvenience. We expect a proper response from DTDC regarding the action taken on this complaint. Thank you.