Bus Service Issues and 4-Hour Delay – Dream Line Travels Pvt. Ltd.

Dear Customer Support Team, I am writing to raise a formal complaint regarding the poor service and repeated problems experienced during my bus journey on 21 October 2026. The bus was scheduled to reach my destination at 9:00 AM, but it arrived only at 1:00 PM, resulting in a delay of approximately 4 hours. This unexpected delay caused significant inconvenience and disrupted my plans. Furthermore, the bus experienced problems multiple times during the journey, making the overall travel experience uncomfortable and frustrating. Such repeated issues and a substantial delay are unacceptable for a service that passengers pay for with the expectation of punctuality, safety, and reliability. I request that your company investigate this incident, provide a clear explanation for the delay and repeated bus problems, and take appropriate action to prevent such incidents in the future. I also request suitable compensation or a refund, considering the inconvenience caused. Please register this complaint and provide me with a complaint reference number and a written response regarding the action taken. I look forward to your prompt response and a satisfactory resolution. Regards, Jomon mj PNR:252375253 Dream Line Travels Pvt Ltd From: Hyderabad To: Kodakara Coach Number: NL-01-B-4599 *Driver Name:* NAWAB *Driver Number:* [protected] Pickup Man Number:[protected]