They are not delivering our order

my order of Doctor's Choice Oats, placed on October 23, 2026, which was shipped via Ekart Logistics. At the time of purchase, I was promised delivery within 7 days (by October 30, 2026). Even after the 7-day period passed, the order was not delivered, and the tracking status only showed that it had reached the destination hub. When I contacted customer support, I was asked to wait for two more days, and then another two days, with repeated assurances that it would be delivered. Eventually, I was informed that the product could not be delivered and that an RTO (Return to Origin) had been initiated. However, there has been no update on whether the product has reached the origin or not. It has now been over 15 days past the expected delivery date. Whenever I reach out, I only receive generic responses saying the issue will be resolved, with no actual action taken. Currently, I have neither received my product nor a refund. Please look into this immediately and either take necessary steps.