Complaint Against Ditch the Guilt for Non-Delivery of Order and Refund of ₹445

To, The National Consumer Helpline Department of Consumer Affairs, Government of India Respected Sir/Madam, I wish to register a formal consumer complaint against an online seller operating under the name Ditch the Guilt. On 17 October 2026, I placed an order for chocolates worth ₹445 through the seller's website. After placing the order, I became concerned about the legitimacy of the seller because the contact numbers provided on its website do not appear to be working. I have attempted to contact the seller through email and WhatsApp on multiple occasions, but I have not received any response. I have been unable to obtain satisfactory information about my order or the status of my payment. The lack of functional contact details and the absence of any response have raised serious concerns about the seller's conduct. I am therefore seeking assistance from the National Consumer Helpline. I request the following remedies: 1. An investigation into the seller's conduct and the handling of my order. 2. A full refund of ₹445 to my original payment method. 3. Appropriate action, if warranted, under applicable consumer protection laws. I am prepared to provide the order confirmation, payment receipt, website details, and copies of my email and WhatsApp communications as supporting evidence. I request that my grievance be registered and appropriate action be taken to help resolve this matter. Thank you. Yours faithfully, Complainant: Aarav Agarwal J Order date: 17 October 2026 Order ID: 152216 Amount paid: ₹445 Website: https://ditchtheguilt.fit/?srsltid=AU7gw4XKyldE7PcN5_NLtMiAbFva_xl5sefz_iNa7bsBVekfvaH22lEN Registered mobile number: [protected] Email address: [protected]@gmail.com