delivery delay still not getting update about my product

URGENT: Formal Escalation – Delayed Protected Shipment AWB: [protected] Existing Complaint Ticket: J[protected] My parcel was collected on 19 October 2026 and was originally promised for delivery by 27 October 2026. Despite repeated complaints, missed delivery commitments and requests for senior management intervention, the parcel remains undelivered as of 10 November 2026. On 30 October, your team acknowledged an issue with the shipment. On 9 November, your team confirmed an ongoing investigation. Today, the expected delivery date has again been extended to 11–14 November. I paid ₹558 for the courier service, including ₹100 for Delhivery Protect, against a declared shipment value of ₹5,000. I demand: 1. Immediate escalation to your senior grievance team. 2. A written explanation of the actual shipment issue and current physical location. 3. A confirmed delivery date. 4. If the shipment cannot be delivered or is declared lost, settlement of my ₹5,000 protection claim under the applicable terms. 5. A written response within 48 hours. If this issue remains unresolved, I will pursue the appropriate government grievance and legal remedies for the repeated delays and inadequate service. Please provide an official escalation reference number.