COD ITEM DELIVERED TO CUSTOMER BUT SHOWING RETURNED AND ITEM HANDED OVER TO ORIGINATOR

The Hon’ble Consumer Disputes Redressal Forum **Subject:** Complaint Against Delhivery Courier Service for Fraudulent COD Transaction **Respected Sir/Madam,** I, RASHMI DAYAL, proprietor of *Pinkelara*, a small online business company, am filing this complaint under the Consumer Protection Act against Delhivery Courier Service for fraudulent practices and deficiency in service. **Details of the Complaint:** - On 27 AUG 2026, I dispatched an item through Delhivery Courier Service under **AWB No. [protected]** on a Cash on Delivery (COD) basis. - The customer confirmed receipt of the item by sending me a photo and calling me directly, stating that the product was successfully delivered. - However, the COD amount has not been credited to my account. - Shockingly, the tracking ID shows the status as “Item Returned by Customer,” which is false. - I again verified with the customer, who confirmed that the item is with him and has not been returned. - This fraudulent misrepresentation has caused me financial loss and mental harassment. - I wish to highlight that a similar incident had occurred earlier with the same delivery partner, indicating a repeated pattern of malpractice. **Grounds for Complaint:** - Deficiency in service and breach of trust by Delhivery Courier Service. - Unfair trade practice and misrepresentation of delivery status. - Violation of consumer rights under the Consumer Protection Act, 2019. **Relief Sought:** I respectfully request the Hon’ble Forum to: 1. Direct Delhivery Courier Service to immediately release the COD payment due to me for AWB No. [protected]. Award compensation for financial loss, mental agony, and inconvenience caused. 3. Investigate and impose appropriate penalties on Delhivery Courier Service to prevent recurrence of such fraudulent practices. **Enclosures:** - Copy of AWB receipt. - Proof of communication with customer confirming delivery. - Screenshot of tracking status showing “Item Returned.” - Any other supporting documents. I request the Hon’ble Forum to kindly take necessary action and deliver justice. **Yours faithfully,** RASHMI DAYAL Proprietor – *Pinkelara* ACHARYA ENCLAVE TIRUMULGERY, SECUNDRABAD ,HYDERABAD [protected] [protected]@gmail.com 08 Sep 2026