Delhivery: Missing Shoes and Suspected Parcel Tampering

I am filing this complaint against Delhivery Courier regarding the suspected theft/pilferage of a pair of shoes from my shipment (AWB No. [protected]), which was delivered on 2 October. The parcel contained a pair of shoes and slippers, both packed together as part of the same shipment. However, upon delivery, I received only the slippers, while the shoes were missing. The parcel was received in a condition that raised concerns about tampering. Delhivery is treating this matter as a case of lost goods, but the circumstances suggest that the shoes may have been stolen or removed from the package during transit or handling. I have photographs of the parcel and its condition, as well as the invoice confirming that the shoes were part of the shipment, and I have already provided this evidence to Delhivery. Despite raising the complaint, Delhivery stated that the shipment did not comply with its packaging guidelines and that, since it was uninsured, the maximum compensation it could offer was ₹700. It further stated that if I did not accept this amount, the only alternative would be a refund of the shipping charges. I do not consider this an adequate resolution for the missing item. When I informed Delhivery that I would escalate the matter to the appropriate consumer grievance authorities, its support team stated that it would proceed with closing the case because I had not accepted the compensation offered. I request that this matter be properly investigated as suspected theft/pilferage and missing shipment contents. Delhivery should examine the shipment’s weight records at pickup, transit hubs and delivery, along with available scan records and CCTV footage, to establish where and how the shoes went missing. I also request a written explanation for the denial of compensation and fair compensation for the actual value of the missing shoes, supported by the invoice. I have retained the relevant photographs, invoice and customer-support correspondence as evidence. I seek a fair resolution and appropriate compensation for the loss suffered.