"Non-delivery of online ordered product amounting to ₹3,100 and deficiency in service by [C9 nutrition ]""

"The complainant respectfully submits before this Hon'ble Forum that an amount of ₹3,079 was duly paid for an online order placed in good faith, expecting timely delivery and professional service. However, the opposite party has engaged in deceptive and unethical business practices. Despite making persistent and continuous telephonic follow-ups, daily reminders, and earnest requests over the past 9 days, the opposite party has adopted a completely indifferent, evasive, and unresponsive attitude, deliberately refusing to either dispatch the purchased goods or process the rightful refund. This unauthorized and unlawful retention of the complainant's hard-earned money, coupled with complete apathy from their customer support, amounts to a grave and egregious deficiency in service, gross professional negligence, and a clear-cut unfair trade practice under the Consumer Protection Act. The arbitrary withholding of funds without any lawful justification has subjected the complainant to acute mental agony, severe frustration, and continuous financial harassment, while causing wrongful loss to the consumer and wrongful gain to the opposite party. Such negligent and unscrupulous conduct warrants strict legal intervention and exemplary penalization to protect consumer rights and uphold justice."