Resolution of Pending Compensation – Car UP14GC3521 Complain number

I am writing to raise a serious concern regarding the compensation promised to me for my car bearing registration number UP14GC3521, which remained at your Auto Vikas service centre for approximately 20–22 days. At the time of keeping my vehicle at your service centre, I was clearly assured that I would be paid ₹1,200 per day as compensation for the period my car remained with you. However, at the time of delivery, I was informed that I would have to submit payment proofs/bills to claim the compensation. I had made some payments through cash, for which it is obviously not possible for me to arrange a proof after such a long time. However, for the payments made through Paytm, I have already submitted the available payment proofs. Now, after approximately 1.5 months, I am being asked to submit bills for the remaining amount. I would like to understand how I am supposed to arrange bills for expenses that were incurred 1.5 months ago, especially when this requirement was not clearly communicated to me at the time when the expenses were made. I have also already discussed this matter with Mr. Pawan, General Manager, but unfortunately I have not received any satisfactory resolution. I therefore request you to kindly review my case on priority and process the compensation based on the commitment made to me and the payment proofs already submitted. If there is any specific policy requiring bills, please provide me with the written policy/document under which this condition is being applied. I expect Auto Vikas to honour the commitment made to its customer and resolve this matter without further delay. Vehicle Registration No.: UP14GC3521 Vehicle stayed at service centre: Approximately 20–22 days Promised compensation: ₹1,200