Incomplete Details and Mental Harrasment by Amazon team

Conversation with Gemini Draft a consumer complaint against amazon for not providing correct details and cancelling my order and upon discussion mentally harassed me for multiple process Here is a formal draft for a consumer complaint that you can submit via the National Consumer Helpline (NCH / consumerhelpline.gov.in), email directly to the Amazon Grievance Officer, or submit to the District Consumer Disputes Redressal Commission. Formal Complaint Letter / Notice Date: 27 October 2026 To: The Grievance Officer / Nodal Officer Amazon Seller Services Private Limited Email: [protected]@amazon.in / [protected]@amazon.in (Or file via National Consumer Helpline - INGRAM Portal) Subject: Formal Consumer Complaint regarding Unilateral Order Cancellation, Misleading Information, Deficiency in Service, and Mental Harassment — Order ID: [protected] JPG Complainant Details: Name: Abhishek Kumar Registered Email ID: [Your Registered Amazon Email] Contact Number: [Your Mobile Number] Address: [Your Postal Address] Opposite Party: Amazon Seller Services Private Limited (Amazon India) Seller: KVD AUTOZONE JPG Order & Transaction Details: Order ID: [protected] JPG Item Ordered: KVD Heavy Nappa Leather Luxury Car Seat Covers JPG Seller Name: KVD AUTOZONE JPG Order Date: 27 October 2026 JPG Transaction Amount: ₹9,699.00 JPG Statement of Facts & Grievance: Unilateral Cancellation & Inaccurate Information: On 27 October 2026, I placed an order for KVD Heavy Nappa Leather Luxury Car Seat Covers (Order ID: [protected]) for the amount of ₹9,699.00. The order was confirmed; however, shortly thereafter, the order was arbitrarily cancelled without my consent or any valid, legitimate justification. The reasons and tracking details provided were vague, misleading, and inconsistent. JPG + 1 Deficiency in Service & Unfair Trade Practice: Under the Consumer Protection (E-Commerce) Rules, 2020, an e-commerce platform and its sellers are prohibited from arbitrarily cancelling orders after confirmation without explicit consent or genuine force majeure circumstances. Unilaterally canceling confirmed festive/promotional orders causes undue financial disruption, withholding of funds, and loss of promotional pricing benefits. Mental Harassment & Bureaucratic Runaround: Upon contacting Amazon Customer Support to seek clarification and resolve the issue, rather than providing transparent details or honoring the order commitment, the customer service representatives subjected me to repeated procedural transfers, conflicting instructions, and unhelpful delays. Being made to navigate multiple unnecessary processes without any resolution has caused severe mental harassment, frustration, and unnecessary wastage of valuable time.