Escalation of Complaint Against Amazon - Order #407-1687548-6862750 / #407-9006636-8461123

Dear Sir/Madam, I am writing to formally escalate my complaint regarding my Amazon orders and the subsequent handling by customer care. Order #[protected] (Baidyanath Ayurved Avleha Chyawan) was delayed for nearly two months. After waiting 15 days, I contacted Amazon customer care, who informed me that the order could not be delivered due to a system glitch and advised cancellation. I explained that I had purchased the product during a sale period, and the current price was higher. The executive assured me that the difference amount would be refunded once I received the product or after replacement/cancellation. I was then issued a new order ID: #[protected]. However, when I contacted Amazon again for the difference amount, they denied the commitment, giving multiple inconsistent reasons such as incorrect order ID, different account, or mismatched order details. Despite repeated calls and providing all evidence (emails, screenshots, order details, and telephonic communication records), my issue remains unresolved. This has caused me significant frustration, wasted time, and mental harassment. This is not about Rs. 120/- alone. It is about the unfair treatment and the way customers are harassed. Therefore, I am filing a complaint with the Consumer Forum and seeking compensation of Rs. 10,000/- for the time wasted and mental harassment. Please find attached all relevant mail communications, screenshots, and order details for your reference. I request urgent intervention and resolution of this matter.