Amazon hasn’t taken any actions after I raised an issue

I had an Amazon account linked to my mobile number [protected], with no email ID added, and an Amazon Pay wallet balance of approximately ₹7,000. A second account got created using the same mobile number, due to which I lost access to my original account and wallet balance. When I contacted Amazon Customer Service, I was advised to delete the newly created account in order to regain access to the old account. I followed this instruction in good faith. After I deleted the new account, Customer Service informed me that the old account along with the wallet balance could not be recovered. I escalated the matter, and the Grievance Team responded on 08.08.2026 asking for my alternate email ID, which I provided immediately. It has now been 20 days since my reply, and I have not received any further update, resolution, or communication from Amazon. I requested Amazon India to recover access to my original account or refund the Amazon Pay wallet balance of approximately ₹7,000, and to provide a prompt resolution to this complaint but they haven’t taken any action