Defective Zebronics Max Ninja 61W Mechanical Keyboard – Amazon Refusing to Honour 7-Day Return Policy Despite Refund Assurance

I purchased a Zebronics Max Ninja 61W Mechanical Keyboard (60% Compact Layout, Tri-Mode Rechargeable, Linear Red Switches) through Amazon India. The product was delivered on 6 November 2026. Immediately after unboxing and testing the keyboard, I experienced multiple problems. 1. The keyboard's 60% compact layout is much smaller than expected and is uncomfortable for my regular programming and typing activities. 2. Certain keys intermittently fail to register even during normal usage. This indicates a potential manufacturing or functional defect. 3. I have recorded an unboxing video and preserved the product in its original condition as evidence. The product listing displayed a 7-day free return or replacement policy at the time of purchase. On 6 November 2026, I contacted Amazon Customer Support and explained all the problems. The customer service representative assured me that a refund would be provided and instructed me to contact customer support again the following day to initiate the return process. I was also assured that the refund amount would be credited within 24 hours. However, when I contacted customer support again on 7 November 2026, the representative refused to process my return request and instructed me to wait another 24 hours. This is contradictory to the assurance given by the previous representative and has caused unnecessary inconvenience and disappointment. I purchased this product expecting a properly functioning mechanical keyboard. However, I received a product with intermittent key functionality issues, and Amazon's customer support has failed to provide a consistent resolution despite the advertised return policy. I request the following resolutions: 1. Immediate acceptance of my return request. 2. Full refund of the purchase amount to my original payment method. 3. Free return pickup without any additional charges. 4. An explanation for the contradictory information and refund assurance provided by Amazon customer support. 5. Appropriate action to ensure that customers are not denied advertised return facilities or subjected to unnecessary delays. I have retained the original unboxing video, product packaging, invoice, product listing screenshots and customer support communication as supporting evidence. I request the National Consumer Helpline to intervene and help resolve this grievance against Amazon India and the concerned seller. If the issue remains unresolved, I reserve my right to approach the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.