Missing product and declined my complaint and refuse to refund

Subject: Serious Complaint Against AJIO – Payment Taken for 6 Shirts but Only 1 Shirt Delivered | Complaint Rejected Without Proper Resolution Dear AJIO Senior Management Team, I am extremely disappointed and frustrated with the way AJIO has handled my complaint over the last 37 days. I placed an order for 6 men's shirts worth ₹1,382, but I received only 1 shirt instead of all 6 shirts, despite paying for the complete order. I have repeatedly shared the complete parcel-opening video, order details, and screenshots as evidence. The video clearly shows the issue with my order. However, instead of resolving my genuine complaint, AJIO has closed or rejected it after claiming that the supplier's footage was checked. My serious concerns are: 1. Where are the remaining 5 shirts? I paid for 6 shirts but received only 1. 2. Why was my complaint rejected without a satisfactory explanation, despite my providing video evidence and screenshots? 3. What evidence did AJIO rely on to reject my complaint? If the supplier's footage was reviewed, why has my actual concern not been properly addressed? 4. Why have approximately 40 AJIO representatives and their senior colleagues failed to provide a proper resolution during the last 37 days? 5. Why does every representative repeat the same scripted response instead of taking ownership and resolving the customer's problem? This experience raises serious concerns about AJIO's complaint-handling process, accountability, and customer service. Customers should not have to repeatedly explain the same issue to multiple representatives without receiving a fair investigation or resolution. I request AJIO's senior management to: - Reopen my complaint and conduct a fair investigation. - Review my parcel-opening video, order details, screenshots, and all relevant dispatch records. - Provide a clear written explanation of the evidence used to reject my complaint. - Issue a refund for the 5 undelivered shirts or provide another appropriate resolution. - Take responsibility for the failure to resolve this matter despite 37 days of follow-up. If this matter is not resolved fairly, I will consider escalating it through the National Consumer Helpline and other appropriate consumer grievance mechanisms. I expect a genuine response and a proper resolution, not another scripted reply or an unjustified complaint closure. Order Value: ₹1,382 Order Quantity: 6 men's shirts Quantity Received: 1 shirt Missing Quantity: 5 shirts Complaint Follow-up Period: 37 days