Received totally different product

Subject: Complaint Against Zovra for Delivery of Completely Different Product, Misleading Advertisement and Suspected Online Shopping Fraud I wish to file a formal complaint against Zovra regarding an online purchase made through their website. I placed an order for "ZOVRA™ ++ New High-Strength 4-Flute Serrated Eccentric Drill Bit Kit – (Set of 13)", advertised on Zovra's website for ₹599. The product displayed on the website was a specific drill bit kit, and I placed the order based on the product images and description provided by the seller. The order was placed under the name Vanshika, using my email address [protected]@gmail.com. I opted for Cash on Delivery (COD) and paid the full amount of ₹599 at the time of delivery. However, upon receiving and opening the package, I discovered that the product delivered was completely different from the one I had ordered. The item received does not match the product displayed or advertised on the website. This raises serious concerns about misleading product advertisements and the possibility of fraudulent business practices. There is another major issue. When I logged into the Zovra website using the same registered email address ([protected]@gmail.com) that I used while placing the order, I found that there was no order history or order details available in my account. My order is completely missing from the Order section, despite the product having been successfully delivered and ₹599 having been collected. I have also contacted Zovra's customer support through email to report the incorrect product delivery, missing order details and request a resolution. However, I have not received any response or assistance from their customer support team so far. I am extremely disappointed with this experience and concerned about the authenticity and credibility of this seller. Taking payment from customers, delivering an entirely different product, having no accessible order records in the customer's account, and failing to respond to complaints are serious concerns that require investigation. I request the concerned authorities to: 1. Investigate Zovra and its online selling practices. 2. Verify the product advertised versus the product actually delivered. 3. Direct the seller to arrange a return and provide a full refund of ₹599. 4. Investigate why the order details are missing from my registered account. 5. Take appropriate action against the seller if misleading or fraudulent practices are established. 6. Ensure that other customers do not face similar issues. I have retained the relevant evidence, including the product listing, order-related details, delivered product photographs, COD payment details and emails sent to customer support, which can be provided for investigation. I request urgent intervention and a fair resolution to this complaint.