Refund Stoppage & Deficiency in Service Regarding Russia Studies

I am writing to formally lodge a complaint against Zirwa Academy and Consultancy for wrongfully withholding my pending refund of INR 7,000, and for severely jeopardizing my academic future and career prospects regarding my higher education plans in Russia. Detailed Background of the Case: 1. Initial Payment: I had paid a total amount to [Insert Name of the Institution/Agency] for processing my admission/visa documentation for my higher studies in Russia. 2. Cancellation and Agreed Refund: Due to unfulfilled commitments and delays from their side, I decided to cancel the process. The institution agreed to refund a balance amount of INR 7,000. 3. Withholding of Funds: Despite multiple follow-ups, calls, and messages over a long period, they have failed to return my money.