Zepto Delivered Damaged Products and Refused Refund

I ordered salt and ketchup through Zepto on 3 November 2026. Unfortunately, both products were delivered in damaged packaging. The total order value was below ₹200, and the payment was made through Cash on Delivery. Immediately after receiving the order, I contacted Zepto customer support and requested a refund or replacement. However, Zepto refused to provide either, despite receiving my complaint and being informed about the damaged products. This is unfair treatment of a consumer. I paid for products in proper condition but received damaged packages, and the company is not taking responsibility for resolving the issue. I have photographs of both damaged products and screenshots of my conversation with Zepto as proof. I request the National Consumer Helpline to intervene and help me obtain a full refund of the order amount and appropriate resolution of my grievance. I request the concerned authorities to look into this matter and take appropriate action.