Complaint against Zepto
Priyanshu
Bengaluru · filed 3d ago
Type
Defective Product
Place
Bangalore,Karnataka
Published
9 November 2026
Complaint Details
I ordered a JioBharat phone via Zepto (Order ID: TKE692D24A7A4), but the product delivered was completely dead and did not turn on. I tested the battery separately in another working phone and confirmed the battery is fine, proving the phone itself is Dead-on-Arrival (DOA). When I raised a complaint, Zepto support refused to take responsibility and directed me to a brand service centre, which is an unfair trade practice. As the seller, Zepto is liable for replacement or refund. I request immediate action for a pickup and full refund
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