Product came and it’s not working

**Subject: Complaint Against Zepto for Supplying a Defective Product and Refusing to Provide a Refund or Replacement** I am filing this complaint against Zepto regarding the supply of a defective product purchased through its platform. The product received was not functioning as intended, making it unfit for its intended use. After discovering the issue, I contacted Zepto’s customer support and requested an appropriate resolution, namely a return and refund or a replacement. However, despite raising my concern, the company has refused to provide a satisfactory resolution and has maintained its refusal to address the issue. As a consumer, I believe I am entitled to receive products that conform to the description and quality represented at the time of purchase. Supplying a defective product and refusing to address a legitimate complaint raises concerns regarding possible defects in goods and deficiency in service under the Consumer Protection Act, 2019, subject to the applicable facts and circumstances. I am highly disappointed with the manner in which my complaint has been handled. A customer should not be made to bear the financial loss for a product that does not function properly, particularly when the issue has been reported to the company. I have made a genuine attempt to resolve this matter directly with Zepto, but the company has failed to provide a satisfactory solution. **Relief sought:** 1. A full refund of the amount paid for the defective product, including any applicable delivery charges. 2. Appropriate action regarding the company's refusal to resolve the complaint. 3. An investigation into the handling of my grievance and suitable redressal under the applicable consumer protection laws. I request the appropriate consumer grievance authority to examine this matter and direct the company to provide a fair and timely resolution. I am prepared to submit the purchase invoice, order details, photographs or videos demonstrating the defect, and copies of my communication with customer support as supporting evidence. I seek a fair resolution and protection of my rights as a consumer.