Wrong Product delivered by Xavielle

I am filing a complaint against Xavielle. On 06-11-2026, I ordered "Shrungar Pure Cotton Anarkali " worth Rs. 1,100 from their official website. The order was for a black Anarkali suit as shown on their site. However, I received a completely different product - a cheap yellow kurti instead of the black Anarkali I ordered and paid for. The delivered product is entirely different in colour and design. I tried to contact their customer support through the number given on their website, but the number is not working. There is also no proper return, exchange or refund option available on their website. I have also mailed them multiple times and tried to follow up, but I have received no response from their side till now. This is cheating and fraud with consumers. I have the invoice, payment proof and photos of the wrong product. I request a full refund of Rs. 1,100.