Received a completely different product from Xavielle despite paying ₹1,100 COD. Seller's contact number is invalid and refund request remains unresolved

Legal Complaint Against Xavielle – Delivery of Completely Different Product and Suspected Unfair Trade Practices Name of Seller: Xavielle Website: https://xavielle.com Order ID: d6e4b40bb33f1f473db2bc58b2972a4a Invoice Number: 4234 Product Ordered: Pure Cotton Temple Anarkali – Size M Amount Paid: ₹1,100 (Cash on Delivery) Courier Partner: Ekart Description of the Complaint I placed an order for a Pure Cotton Temple Anarkali suit through the website xavielle.com for ₹1,100. The product listing displayed a specific design, colour, fabric and appearance. However, upon receiving the parcel, I discovered that the product delivered was completely different from the product advertised and ordered. The shipment label confirms the seller as Xavielle and identifies the product as Pure Cotton Temple Anarkali, with an invoice value of ₹1,100. I immediately attempted to contact the seller to request a return and refund. I also tried calling the customer-care number published on the seller's website. However, the person answering the call stated that it was a wrong number. I subsequently sent an email requesting a return and full refund, but I have not received a satisfactory resolution. The seller's website advertises a return and refund policy, but the customer support channels provided appear unreliable. This experience raises serious concerns regarding misleading product representation, deficiency in service, unfair trade practices and possible consumer deception. I am particularly concerned that other customers may be experiencing similar issues and could continue to be misled by the website. Relief Sought I request legal assistance with the following: 1. Issuing a formal legal notice to Xavielle demanding a full refund of ₹1,100. 2. Seeking reimbursement of any additional costs incurred due to the seller's failure to fulfil the order correctly. 3. Initiating appropriate consumer proceedings for misleading product representation and deficiency in service, if warranted. 4. Reporting the seller's business practices to the relevant consumer protection authorities. 5. Seeking appropriate investigation into the seller's business operations to prevent other consumers from experiencing similar situations. I have preserved the original product listing screenshot, shipping label, order details and correspondence with the seller as supporting evidence. I request guidance on the appropriate legal remedies available and assistance in holding the seller accountable for these practices.