Order cancelled after 5 days of no dispatch. It’s been 7 days since cancellation, but no refund update. Helpline and emails go unanswered. Please resolve ASAP.

I placed an order through your official app, but the product was not dispatched even after 5 days, so I cancelled the order. It has now been 7 days since the cancellation, and the order status shows “Cancelled,” but there is no information regarding my refund. I have repeatedly tried contacting your helpline, but no one answers. I have also sent multiple emails but have received no response. This lack of communication and delay in processing my refund is extremely disappointing. I request that you look into this issue immediately, provide an update on my refund status, and ensure that the refund is processed as soon as possible.