Fraud by company's technician charging me for product under warranty in the name of visiting fees

Subject: Complaint Against Voltas Limited for Unjustified Collection of ₹590 as Visiting Charges Despite the Product Being Under a Two-Year Comprehensive Warranty Respected Sir/Madam, I wish to register a formal consumer grievance against Voltas Limited regarding the collection of ₹590 as visiting/service charges for my Voltas Aqua Pro 25-Litre Storage Geyser, despite the product being covered under its two-year comprehensive warranty. I purchased the above-mentioned geyser on 1 November 2025. At the time of purchase, the product was covered by an overall two-year comprehensive warranty, which, as represented to me, covers all major components and services during the warranty period. Recently, when I contacted Voltas Customer Care regarding a service requirement, the company arranged a visit by its authorised service engineer. However, upon visiting my residence, the engineer demanded and collected ₹590 as visiting charges, stating that it was a mandatory service/inspection fee. I was compelled to make this payment to avail the required service. The payment was made online directly to the visiting engineer, and I have the transaction receipt/payment proof available as documentary evidence. I strongly object to this unjustified collection of charges when the product is still within its stated comprehensive warranty period. A customer purchasing a product with a two-year comprehensive warranty should not be subjected to additional charges for warranty-covered services without a valid and clearly communicated contractual exclusion. The collection of such charges without providing a proper explanation of the applicable warranty terms raises serious concerns regarding transparency, warranty commitments and fair consumer service practices. I therefore request the National Consumer Helpline to take up this matter with Voltas Limited and seek the following redressal: 1. Refund of ₹590: Direct Voltas Limited to refund the entire amount of ₹590 collected as visiting charges. 2. Clarification: Obtain a written explanation from the company specifying the exact warranty clause under which these visiting charges were collected. 3. Warranty Compliance: Ensure that Voltas honours its two-year comprehensive warranty commitments and does not impose unjustified charges for services covered under the warranty. 4. Accountability: Investigate the conduct of the authorised service personnel and the circumstances under which this payment was collected. 5. Written Resolution: Provide a proper written response and ensure that such charges are not imposed arbitrarily on other consumers. I have the original purchase invoice, warranty details and online payment receipt for ₹590, which can be submitted as supporting evidence. I request your intervention to ensure fair treatment, transparency and protection of my consumer rights. Kindly take up this grievance with Voltas Limited and facilitate an appropriate resolution at the earliest. Complainant: Shivansh Maurya