Native RO Refund not being done

I wish to register a formal consumer grievance against Native concerning the purchase of its M3 water purifier and the company’s refusal to accept its return despite misleading assurances provided by its representative before the purchase. Before purchasing the product, I specifically communicated with a Native representative regarding the available installation space at my residence. I explained my space constraints and sought confirmation that the Native M3 water purifier would fit in the designated area. The representative assured me that the product would fit, and I relied on this assurance when deciding to make the purchase. However, after receiving the product, I discovered that it does not fit in the available space and cannot be installed as intended. Had the representative provided accurate information regarding the product’s dimensions and installation requirements, I would not have proceeded with the purchase. I subsequently contacted Native and requested a return and refund. Despite the prior assurance given by its representative, the company has refused to accept the return, leaving me with a product that cannot be installed in my home. I consider this conduct unacceptable because my purchase decision was directly influenced by the company’s pre-sale representation. The refusal to provide a reasonable resolution raises concerns regarding misleading representations, deficiency in customer service, and potentially unfair trade practices under the applicable provisions of the Consumer Protection Act, 2019, subject to the facts and evidence of the case. I therefore request the appropriate consumer grievance authority to intervene and seek the following relief: 1. Acceptance of the return of the Native M3 water purifier. 2. Full refund of the purchase amount. 3. An investigation into the assurance provided by the company’s representative before the sale and the subsequent refusal to resolve the grievance. 4. Appropriate compensation for the inconvenience, time, and hardship caused, if admissible under the applicable law. 5. A written response from Native explaining its refusal to honour the pre-sale assurance. I am willing to submit the purchase invoice, order confirmation, photographs and measurements of the installation space, product specifications, and the relevant chat or communication with the Native representative as supporting evidence. I request that this grievance be addressed fairly and that appropriate relief be provided in accordance with consumer protection law.