Complaint Against Symphony for Defective Geyser, Product Failure During Warranty Period and Refusal to Provide Warranty Support

Subject: Complaint Against Symphony for Defective Geyser, Product Failure During Warranty Period and Refusal to Provide Warranty Support I purchased a Symphony geyser approximately six months ago, which is still within its applicable warranty period. However, the product developed a serious defect when its filter malfunctioned/broke, resulting in the geyser bursting and causing damage to other internal components. Considering that the product is relatively new and covered under warranty, I contacted Symphony customer support and raised a complaint seeking a proper resolution. However, despite reporting the issue, the company's representative has refused to provide a free repair or replacement under warranty and has instead asked me to bear the repair expenses myself. The company has neither agreed to replace the defective product nor provided any satisfactory resolution to the complaint. It is unacceptable that a product purchased only around six months ago has suffered such a major failure, and the company is refusing to take responsibility despite the product being under warranty. I believe this constitutes a deficiency in service and a possible manufacturing defect, and the company's refusal to honour its warranty obligations has caused me financial loss, inconvenience, and mental harassment. Relief Sought: 1. Replacement of the defective geyser with a brand-new unit of the same model or equivalent, without any additional cost. 2. Alternatively, complete repair of the geyser and replacement of all damaged components free of cost under warranty. 3. Compensation for the inconvenience, mental harassment, and financial loss caused due to the defective product and the company's failure to provide proper warranty support. 4. Appropriate action against the company for failing to honour its warranty obligations and provide satisfactory customer service.